5 Questions to Ask Any Pet Cremation Provider

When I was choosing a cremation service for my dog, I didn't know what to ask. I accepted the first quote and later wondered if I'd made the right choice. Here are the five questions I wish I'd asked.

Question 1: How Do You Ensure I Receive My Pet's Ashes?

This is the question everyone worries about but feels awkward asking. A good provider will explain their tracking system without hesitation. Look for metal ID tags that stay with your pet, tracking numbers on paperwork, and clear procedures for each step.

Red flag: Vague answers or defensiveness about this question.

Question 2: Is the Cremation Done On-Site?

Some services collect pets but send them elsewhere for cremation. This isn't necessarily bad, but you should know. On-site cremation gives you more certainty about the process.

Question 3: What's Included in the Price?

Get an itemized breakdown. Base cremation, pickup, container, paw print, certificate—know what's included and what costs extra. The quote should match the final bill.

Question 4: How Long Until I Receive the Ashes?

Standard turnaround is 1-2 weeks. Rush service is usually available for extra cost. Know the timeline upfront so you can plan accordingly.

Question 5: Can I Visit Your Facility?

Reputable providers welcome visitors. They're proud of their operation and happy to show you around. Refusal without a good reason is concerning.

Your Next Steps