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Keller Funeral Home Inc is a trusted pet aftercare provider serving families in Charleston, WV. Known for their compassionate, caring, professional approach, they offer memorial products and keepsakes. As one family shared: "My experience with Keller Funeral Home was truly pleasant. The staff were..." With a 3.9-star rating, Keller Funeral Home Inc
My experience with Keller Funeral Home was truly pleasant. The staff were compassionate, professional, and attentive to every detail. They made a difficult time much easier by handling everything with care and respect. I’m very grateful for their kindness and support throughout the process.
I had a very pleasant experience with Keller. Anthony who I worked with was very professional, knowledgeable, and understanding of the kind of service I wanted, and took the time to make sure everything I ask about was taken care of. What was really important is that I was always able to reach someone if I had a question. The entire staff that I interacted with was extremely kind. They did a amazing job and I highly recommend them. Alyson Johnson-Andrew
The owner of this facility refused to get on the phone and speak to me. Had his rude employee do his dirty work and they kicked my dead mother out even tho they had all the ins money and were being paid. They were ashamed to face us, and they ought to be. All I wanted was a conversation to let him know how we were treated while he was away and how it added to our hardship in the hopes that maybe some other family might have a better experience in the future. But he wasn't honorable enough to even come to the phone. If you supported your employee all that much why not get on the phone and defend his actions like an honorable man?
Patrick and the rest of the wonderful staff at Keller did an amazing job. They had to help coordinate getting my mom to WV from OK. Due to covid they even had to make the drive to Ohio to get her here for her service, due to there being no flights that were coming into the Chas. Airport that would carry my mom. Everyone went above and beyond to keep me in the loop and get everything done on time. Their staff was super caring starting with the receptionist Amy, all the funeral directors and all the way through to the end with the amazing grave open/closers. It sure made having to deal with things from out of state and then being in town for such a short time so much easier!
While this funeral home is polite and courteous, they outright lied to my family about military funerals. My grandfather passed and we wanted full military honors including the 21 gun salute. They told my family that only Presidents and dignitaries received 21 gun salutes. I served for 10 years and had performed in hundreds of military funerals and knew this was untrue, but at the time my family was deeply mourning and I felt it better not to fight this. I have double checked with my military brothers and sisters whom I have served with and performed military funerals with and confirmed my knowledge as being true. My family and I are extremely hurt and disrespected by this lie and feel that our grandfather deserved better. He served his country only to be disrespected after death. If you are going to be getting military honors please stand up for your loved ones.....