Graceful Memorial Chapel

Avoid this funeral “home” at all costs. While the name suggests dignity and compassion, Graceful Memorial Chapel failed our family—and my late mother—at every turn. From start to finish, this operation was chaotic, unprofessional, and devoid of empathy. They repeatedly missed their own deadlines, provided critical information in fragments, and made what should have been a moment of peace feel like a prolonged ordeal. After politely asking for clarity, I was promised calls with updates on the cremation timeline. I never got a single one. I had to call them back over eight different times just to get basic updates they should’ve initiated. It was exhausting, and frankly, disrespectful. The final straw was them failing to notify me when my mother’s ashes were ready for pick up (almost 3 weeks after her passing). They said they’d call. They didn’t. I was left waiting, again. Perhaps the worst part? Once they have your loved one’s remains, it feels like they stop trying. As if the transaction is locked in, so urgency and humanity vanish. That is not acceptable in this line of work. I’ve worked with other funeral homes before, ones that were compassionate, communicative, and professional, so I know how this process should go. Graceful Memorial fell short on every level. If I had known what I know now, I would have gone anywhere else. Spare yourself the stress, and take your loved one to a place that actually cares.

Even though we have never met I feel like I know Mr James personally he is a very compassionate man who honored my mother and my request in one of the most humble ways imaginable. My mother battled Alzheimer's for almost 5 years 3 years ago I took her to the zoo to see the giraffes She fell in love wanted to take one home but they would not let us so I told her to pick out one she chose this little guy. Over the years she had been inseparable and she took that little giraffe on her journey into the heavens that evening when she gracefully and peacefully passed away in my arms. Those who came to the care facility shortly after that evening handled my mother with care and I relayed after speaking with Mr James that the giraffe was not to be taken away from her and to this day that bond had never been broken. Over the weeks we've talked got to know one another shared many memories he's shared some suggestions and even helped me pick out memorials for my mother's service soon. I can say I would highly recommend graceful memorial chapel I know my mother's smiling down from the heavens and grateful to them as well. Life is to be celebrated not mourned full of sorrow and the people at this establishment have hearts that honor those who have passed on in graceful manners. Thank you Mr James and to those who tended to my mother I am eternally grateful for you all. God bless, sincerely William R

“Graceful Memorial Chapel truly helped lighten the burden during one of the most difficult times in my life. Their compassion, professionalism, and gentle guidance made all the difference. Every detail was handled with care, and their support gave us the comfort we didn’t know we needed. I’m deeply grateful for their service and the peace they brought to our family.”

Graceful Memorial Chapel handled my mom’s cremation and made the whole process as simple as possible; given that it was such a difficult time. They were very kind, respectful, and compassionate and had excellent communication during the whole process. Very reasonable in cost as well. Fast forward to over a year later, and I needed documents to carry my mom’s ashes on the plane for her celebration of life. Just after Beryl, and no one had any power. Kimberly Curtis went above and beyond to get me what I needed - even climbing the 10 flights of stairs in a dark building to access hard files and then coordinating with the crematory to also get me a certificate. All emailed to me in plenty of time to print before our flight. Phenomenal service from someone who cares. I could not be more grateful.

The hospice org we worked with recommended them but my experience was disappointing. They failed to advise that their cremations take approx 3 weeks so that was upsetting when I called a few days after my mother's passing expecting her ashes to be ready only to find that out. Then they promised to call me with updates of when the creation would be scheduled but never did. I always had to call them. Then they told me they'd call me with the shipping details for my mother's ashes but never heard anything. Fortunately the ashes arrived but when I called them to advise, they insisted they called me only to share they were sending texts to a wrong number. I asked several times to speak with the owner but was told he rarely comes to the office and it would be unlikely he'd call me. I never did hear from him. Their prices were reasonable but based on my experience, I'd recommend paying a little more for a faster turnaround and better service.