Cremation.Green - South Austin Funeral Home

Our mom recently passed and we partnered with Cremation Green to help with her final preparations. Cremation Green delivered on all of their promises through the process which was greatly appreciated . We would like to express our gratitude and thanks for the kind care that they took with our mother and family during this time. They made something that could had been extremely stressful much easier to navigate.

I was very appreciative of the care and attentiveness of the staff at Green Cremation (Cremation.Green) in handling cremation for both my father and mother this year. In the latter case, I needed to expedite Death Certificates for estate actions that were ongoing from my father's passing, and they were attentive and communicative in the process, which was important for keeping my stress level low. I purchased an insurance plans ahead of time based on advice that one cannot pre-pay a funeral home. The latter may be true, but you should be able to avoid installment/incremental payments, and just pay the amount it's going to cost, up front and have less complexity when the time comes to deal with the actual arrangements. After going through insurance back and forth issues with my father, I adjusted and paid out remainder for my mother. This made things very simple when she passed, and Green Cremation staff were very helpful in making the actions smooth and thoughtful.

During our distraught visit from hospice we were asked to make a decision about crematorium. Green was supposedly local in Round Rock. Pickup should have been like 15-20 min away which was perfect. We were told by hospice that the process would take about 3 weeks. As we did the paperwork with Green it said 3-4 weeks which was fine. The supplemental menu for the deceased was overwhelming and definitely made it feel like a business than a necessary service. Everything included at the minimum was double the cost of what hospice said it could be. It was roughly $1800...fine. The fourth week passes and my wife wanted me to check in with Green but I hesitated with trust in the system. By 5th week I called and after a hold or two they said the cremation was completed on the 3rd week. I had no prior communication of this. They said it was their fault. So I made an appt to pick up the ashes, but it wasnt Round Rock. The pickup was in Elgin...45 minutes away! I roll up to a gated entry, follow a truck in and figured out to called a number for someone to let me in. They said someone would be out. My 3yo daughter and I waited in the cold for 5 minutes before I called the number back to make sure we were in the right address because there is no sign for Green. I believe the address is actually for Waterloo Mortuary. They replied saying they're with another family. They were 15 minutes late to let us in to our 10am appt. The attendant didnt introduce himself than give excuses of why he was late. Anyway, it was gorgeous inside. I pee'd, signed a sheet, asked a technical question that the attend couldnt answer, took the box, and left. I totally felt like I'd been feeding a business than being serviced in this remorseful transaction.

Our loved one left us too early and too young but Cremation.Green made it so much easier to bear our loss. The care, compassion and respect shown was exemplary. We were given options we did not even know were available. We know our daughter, born and raised in Austin, would have loved that we kept it local with a young and current company. Thank you, Eric, from the bottom of our hearts.

All of the people I spoke with at Green Cremation were kind and helpful. I appreciate their empathy and gentle care shown to my family.