Affordable Burial & Cremation Service

My husband died 4 months ago. To start with they were compassionate and nice and it was affordable I dealt with Angela. I did the direct cremation. After they were paid I had to call and see after a month of not hearing anything. You only ever talk to an answer service and they call you back on their terms. I was told he was cremated and told me I would get his ashes sent out the next day after I called. Another week later that did happen. Now 4 months later I get an email asking if all the information is correct for the death certificate. All this should not take this long. This place has no compassion for our feelings and our love ones. I used them because money is tight but I do not recommend them at all. Save yourself heartache and go with a funeral home that cares. If they treat us living this bad can you just imagine how they treat our ones that cannot speak any longer.

I am submitting this complaint because the way Affordable Burial & Cremation Service handled my loved one’s remains caused my family unnecessary pain during one of the hardest moments of our lives. Despite leaving message after message, no one ever called me back. Weeks went by with no information, and it ultimately took over a month to receive the ashes. During that time, they told me they did not have the correct permit and were having issues getting it, leaving me confused, scared, and completely in the dark about what was happening to someone so precious to us. They also promised a letter required for international travel, something we needed urgently, and we never received it. That broken promise added even more stress to an already overwhelming situation. After twice a day daily call we were finally told we could pick up the ashes. We drove three hours, grieving and exhausted, only to discover they were two hours late. We had to sit and wait until they decided to open at 3 p.m. The lack of respect for our time, our grief, and our loved one was heartbreaking. This entire experience felt careless and dismissive at a time when we needed compassion and professionalism the most. No family should ever have to go through what we did. No one should be treated this way when they are their most vulnerable I hope other grieving families are not met with this same disregard and emotional distress.

I just want to personally get on here and finally thank Kristen for the special care and attention that she showed my grandson during his untimely passing. She was very quick to respond to my messages rather it was email or voicemail. And she did the little things that I asked like while he’s there and waiting to make sure to leave the light on for him and to tell him we love him every night. This has been so painfully hard to endure with his sudden loss and so much to go through and are still going through. She just made it better. I will forever remember her kindness and attentiveness that she showed our sweet boy! Thank you so much Kristan!

Affordable Burial and Cremation provided exceptional service during a very difficult time. The staff was kind, professional, and respectful from start to finish. They made the process simple and stress-free, with clear communication and no hidden costs. Their compassion and affordability truly set them apart.

I feel Kristen went above and beyond during the hardest time of our lives. I will never forget her. She was so supportive, communicative and honest during the whole experience. She has a really good heart and I would definitely recommend her!