Miller Funeral Home & On-Site Crematory - Downtown

Theresa and the entire team at Miller were phenomenal to work with. They took wonderful care of our mother, coordinated all of the details so we didn’t have to worry, and were so supportive and caring (even weeks after the memorial services). We would strongly recommend Miller Funeral Home and their services for you and your loved ones. From the bottom of our hearts, thank you again Miller team.

Funeral Director Annie and the Miller family provided very good service for my family and me after my father passed away. She coordinated three services and events, and was very accommodating to my sister and my's many, many (sometimes last second) requests. She fully met our needs. The services were beautiful, a great tribute to my father's life and legacy. Annie is an excellent, highly professional, detail oriented Funeral Director. The best, in fact. That being said, I did have a negative experience with another funeral arranger at Miller. Annie and others at Miller had set my expectations in one way, and when I stopped by Miller one day unannounced with a small request, the rando funeral arranger who handled me (I won't name him), denied my request. Then, a couple days later, Annie and another funeral director fulfilled my request when I stopped by a second time (this time making sure if Annie was there first). It was very annoying to waste an extra hour of my valuable time having to travel to Miller twice to have them fulfill my request, a request I very reasonably expected to be fulfilled. One thing I learned while working in a customer facing role at Apple (the masters of customer service, if you've ever been to an Apple Store) was to never break a customer's (or client's) expectations, as the experience is so foul that it leaves a bad taste in the customer's mouth regarding the company. This is how I felt. I will chalk it up to that particular funeral arranger simply having not learned this lesson yet, and the whole thing being a training issue. A training issue that I hope Miller corrects for their own self interest. Nonetheless, the rest of my experience at Miller was so completely excellent that I would give them 4.5 starts if I could, but since I can only leave a whole number of stars, I am rounding up to five.

I recently used Miller funeral home for my sister's funeral. They were extremely caring and helpful. Jon took care of all the details that needed to be done and kept in great communication with us during the whole process. They were able to find the music we asked for, and had it ready for the funeral. The food they provided for a light lunch was delicious, multiple choices and just the right amount for the afternoon.

Theresa worked with us in planning the funeral for our mother. She made the process so easy at a very difficult time. We would highly recommend Miller Funeral Home. They take great care in making sure we had the support and resources that we needed as we went through the grieving process too.

I want to sincerely thank Miller Funeral Home for the care, compassion, and professionalism shown during such a difficult time for our family. From the moment we walked through the doors, we felt supported and at ease. Every detail was handled with grace and respect, and they truly honored our mom’s memory.The staff was kind, patient, and incredibly helpful, answering every question and guiding us through the entire process. I will never forget Matt and Michaela, they went above and beyond to send our mom off.