Aspen Hill Pet Cemetery and Crematory

We recently used Aspen Hill after the loss of our dog. Things were so hectic during those last few days and after numerous calls and changing plans several times, they were still extremely patient and kind! They explained everything to us including the fees and what to expect and had no issues answering my many (many) questions. I do not have enough kind words to say about them. They perform an extremely difficult service to people with so much grace and kindness!

Veronica was kind, caring, compassionate, and personable when we picked up our beloved dog’s cremains. The setting is beautiful and tranquil. The fees are very reasonable and the quality of service we received was impeccable. We highly recommend Aspen Hill. Thank you.

I cannot say enough good things about Victoria and Aspen Hill Pet Cemetery and Crematory. I can honestly say I had never given much thought to having a pet cremated, however, given the time of year, it was just not possible for an alternative. Victoria was accommodating, friendly, attentive and sympathetic to our needs. We would not hesitate to use again. Highly Recommended!

We lost our beloved German Shepherd recently and decided to cremate him. After discussing our options with our vet, we decided that Aspen Hill would best fit our budget. The ballpark pricing that we were given at our vet’s office seemed very reasonable. We understood that the pricing was just a ballpark. What we didn’t realize is that this fee didn’t mention all of the additional fees. There was a separate fee to pick up the dog to bring it to Aspen. There was an additional fee for the urn. Since our dog was rather large in size, there were only 2 urns to choose from which were obviously more expensive than the other urns. However, I must say, the urn is beautiful. There was also another fee if we wanted his paw print inked. I think that the pricing could be more transparent. Please include everything in a package so that it doesn’t look so shocking on paper. I don’t mind paying for a service, especially when it involves my pet, but I don’t appreciate paying “extra” for things that should be included. Also, please give more accurate pricing to the businesses that you partner with. The main reason why my review is so low is because of the paw print. One of our previous pets passed away, and we had his paw inked by the vet. It was dark, authentic, and placed on cardstock. Aspen put my dog’s paw print on a flimsy piece of paper that is all wrinkled. You can barely see the outline. I attached a photo for you to see a comparison. I called Aspen to express my disappointment and was told that the ink looks faded due to the refrigeration process that occurs to preserve the dog. If this is the case, one of two things should be done: be transparent with the customer and let them know that the process might result in a lower quality image, or…don’t offer this service to your customers. Aspen offered to refund the charge for the paw print, but I refused as this was not the purpose of my call. The purpose was to express my disappointment as businesses cannot improve without customer feedback. The paw print is one of our last memories of our dog that we wanted to proudly display in our home. Sadly, it is very hard to look at as it is not what we expected. I hope that your business tactics will change so that a new customer can have a better experience.

I see by a couple of 1 star reviews on here an I can say that there are people who are never satisfied no matter what! I've been a customer of Aspen Hill for awhile and I can say they are reasonable in pricing and they take time and care of your pet. I've never had a problem with Aspen Hill. Staff is compassionate in such a difficult time as you mourn the loss of your beloved pet. When you need Aspen they are there for you. 🐈🐕 🐈‍⬛ Karen Lippmann