Genesee Valley Cremation is a highly-rated pet aftercare provider dedicated to serving families in Rochester, NY. Known for their compassionate, caring, professional, respectful approach to pet loss care, they offer private cremation services, communal cremation options, memorial products and keepsakes. As one family shared: "Michael was wonderful during a difficult experience. He was personable a
Michael was wonderful during a difficult experience. He was personable and friendly throughout. He explained everything thoroughly and made the experience quick and effortless. Thank you for being accommodating. We will use your services again in the future.
Very helpful and caring. The cremation and the service after was perfect and very affordable. Highly recommend them if their services are needed.
After my mother passed on October 3, 2025, I reached out to Michael at Genesee Valley Cremation in Rochester, New York, for information and guidance. Throughout our five days of communication, I found Michael to be exceptionally professional, patient, kind, resourceful, and compassionate. His integrity and thoughtfulness were evident in every interaction. I am deeply grateful for his ability to honor and dignify the human spirit during such a difficult time. With sincere appreciation, Bo Lam
Genesee Valley Cremation handled everything with such compassion and professionalism during a very difficult time. They were patient, clear with communication, and made the process feel manageable and respectful. I’m truly grateful for the care they showed my family. Highly recommend.
I would 100% recommend Genesee Valley to anyone. My husband passed very suddenly at a young 45 years old. I was a complete mess and had no clue where to even begin in this process. Michael was the sweetest man I have ever met, besides my hubby😊. He guided me through everything, answered any questions at any hour of the day and responded immediately! His father is just as sweet, and they both made me feel at ease, that my husband was well cared for. I can't thank Michael enough for being so kind, and so helpful. Thank you for being amazing, you made the hardest time in my life a bit easier.