Castiglia Funeral Home Inc

I lost my son unexpectedly last week. We live out of state, when the medical examiner referred us to Castiglia's it was a beautiful blessing. Not only did they make us feel comfortable. They also didn't pressure us. We were handled by not only the best knowledgeable business professionals. We felt like they treated us like family. Unfortunately, this isn't the first time I had to plan a funeral. But it was the 1st time I felt like someone actually cared. They are honest and straightforward. Charles and Frank and Melissa handled everything perfectly. Including, our cousin Jesse a couple days before my son Mark. They seen us during off hours due to our traveling in at odd times. They never made me feel like I was bothering them. Like I said I had plenty of experience with funeral homes. In my opinion and my family's opinion. Castiglia is the best in western New York..A big thank you to Castiglia family Funeral home. ON BEHALF OF Cramer's, Wolfe's and Banas' WE all appreciate you AND are Forever grateful . 'family of Mark Banas

Recently well in 2016 I was diagnosed with throat cancer and end stage renal failure due to a birth defect I found out about in 1977. Before that my twin sister Sara passed away. I couldn't come up with the 545 dollars for her cremation. I was bringing up a toddler and I couldn't come up with the 545 balance but instead of sending me a bill Mr Castiglia refused to set up a payment plan for my own cremation. He cremated my brother my mother my father and aunt and uncle.,and buried my cousin who was struck by lightning. I offered a payment plan and he was on my Facebook but anytime I made a comment he was rude and degrading

Charles Castigila & his staff provided us with an exceptional memorial for our recent family member. They made themselves available for all our concerns, listened & came through on all wishes. Beautiful facility.

Thank you so much for my memorial cards for my fur baby. When every one told me no, charles said absolutely. Quick, friendly and caring staff. I would say I can't wait to return but given the nature of your work i prefer not to.

I must thank Castiglia Funeral Home for their comfort, emapthy extremely reasonable cost and everything else regarding their services in our family's time of need. Their facility is absolutely perfect in every way. From Charle's intake meeting that we had all the way through the service and beyond. We received numerous compliments from friends who were at the service regarding how comfortable they were and how beautiful their home is. Their team made an extremely difficult circumstance so much less stressful and put our minds so much more at ease. Again thank you Frank for all your knowledge in answering our questions, your dad Charles for his compassion and assistance in making choices and Alissa for her expertise and for being so extremely patient with the numerous edits and re-edits to the funeral cards and obituary notice. I can't emphasize enough how perfect everything was. Thank you for everything.