Direct Funeral and Cremation Services

Losing my Father has been the most painful experience in my life. Despite having multiple close calls, nothing prepared me for the vast void left by his loss. Direct Funeral and Cremation Services staff made the process smooth and seamless. They are patient, professional, caring, empathetic, and compassionate. My family entrusted my brother's Services to them when he was murdered in 2001. They have continued to deliver the same quality of service you would only expect at the most expensive facility. We are grateful your business is sensitive to families' budgetary needs. Despite a competitive price structure, you manage to deliver red carpet, and velvet glove service at a fraction of the cost. Thank you so much for your kindness during such a difficult time. I highly recommend your services.

Losing a loved one is never easy but Direct Funeral and Cremation Services made it easier. They came highly recommended by the nurses at hospice and I see why. The prices were affordable and and there was no pressure or games. I worked with Robert and he made the process go smoothly from start to finish. Richard and Ed came to pick my husband up from hospice. They were very patient and sweet. They left a very good first impression.

This is very long - My experience with Direct Funeral and Cremation Services was AMAZING!!! My husband and I have lived for over 20 years in Abq. I am the only family member we have in Abq. My friends and family have all been comfortable and prospering in Rhode Island for over 50 years! His family had not made any effort to visit - their only contact was to criticize how we lived - they had not made an effort to visit in over 20 years. Except to criticize anything we (I) said or did. His passing was sort of unexpected (he was in hospice care at Princeton Place - excellent! excellent! care!) we knew he was declining...but we thought he'd last "till after Christmas". What is "Adult Failure to Thrive" anyway? His final decline was very quick - I had left the facility to have dinner with a friend about 6:00 and didn't have my phone w/me. When I did get my phone I found there had been several calls to let me know he had passed in his sleep about 8:30. Staff at PPlace had tried to get in touch with me to let me know - PPsocial work staff had spoken with me about how to handle this - they had made 1 or 2 suggestions, and they felt comfortable about asking DFS to handle this. Robert was persistent in getting hold of me (finally 11 PM!) WE HAD NEVER MET! He was the person who made the notification (typically NOT the funeral staff responsibility) and was absolutely compassionate and understanding! WE had a local Funeral Home in Providence that was like family...Our kids went to the same school; and when appropriate they gave us the use of their limo for weddings! FAMILY! When I walked into the DFS office I quickly felt comfortable and cared for. Bottom line - Thank you for giving us a "soft place to land" in what could have been a very lonely, stressful event!

I recently lost my brother unexpectedly. After driving over 18 hours to get to Albuquerque we didn't know who to contact or what all we needed to do. We also didn't know if he had any kind of life insurance. After calling several different places looking for assistance we ended up meeting Robert Rambes. He met us at just a moments notice, at the end of the day. The entire time that my daughter and I was meeting with him we never felt rushed, he answered all of our questions and went out of his way to help us with handling everything. After he helped us get everything handled I had such a weight lifted off my shoulders! One of the many thing's that he did for us was he helped us figure out how to get some of his ashes to a couple of people locally, before his remains get shipped to me since I had to leave before he was gonna be cremated! Robert went above and beyond! I can't stress enough how much he truly helped our family and recommend going to him for anyone that needs help.

We have just completed our second memorial service (we have also had two cremations done here). The staff here is always easy to deal with. They will never try to talk you into or guilt you into spending more than necessary. Robert did an outstanding job with my mother in laws service. He's compassionate, understanding and realizes that he does not need to stand around grim faced and serious the entire time. I don't understand why anyone pays the outrageous prices that the larger funeral home charge. We first started dealing with Direct, 23 years ago and they still do business the same way. Thank you all for what you do.