Route 66 Veterinary Emergency & Critical Care Center

This veterinary team is truly exceptional. During one of the hardest emergencies we’ve ever faced, every single person treated us—and our beloved dog—with incredible grace, compassion, and respect. They took the time to guide us through each step, explained everything clearly, and made sure we never felt alone or rushed. Their kindness went far beyond medical care. In our moment of heartbreak, they offered genuine support, patience, and empathy when we needed it most. While we lost our best friend, we will always be grateful for the dignity, love, and care they showed him—and us—until the very end. Thank you for going above and beyond in the moments that matter most. We will never forget your compassion.

My husky has been bleeding from the nose for about a day off and on with the last set of it lasting. I called here and asked about taking him in. They said it could be about an hour and a half or a littlenlonger depending on what comes in. We get their at 5:39 pm and they triage him and said "yeah the doctor absolutly wants to see him. As soon as a room open up, we'll put him in one." He kept sneezing blood all over the area we were in, we cleaned up it. After about 3 hours and 25 minutes, I asked how long they think it might be. The lady upfront said "we're looking at over 10 hours right now." They had three rooms open at this time. We decided to leave, as I'm not sure how they expect my kid and dog to hang out in a lobby for overnight for more than 13 hours. I assumed it wasn't as serious as they said and that at that point I might as well get in at a different hospital in the morning. Most the staff is nice except the last lady was kind of ¯\_(ツ)_/¯ when we asked her about leaving.

I had to take my soul dog in after he suddenly collapsed in the middle of the night. The staff were absolutely amazing. They were quick, helpful, and beyond compassionate from the moment we arrived and long after I had to put my sweet boy to rest. They wrapped him in a soft blanket, let me stay with him in a private room for as long as I needed to (even after), let me leave to go to an ATM to cover the cost (which wasn’t much), and even sent me a card in the mail signed by all of the staff. Losing a loved one is never easy but I couldn’t imagine how much worse it wouldn’t have been without these wonderful people.

I had a great experience. Maybe because I knew going into it that it was going to be expensive. But they sent me home with so much compared to Roadrunner emergency care and saved me over $2000. So all in all I was extremely happy and I will happily go back. I'm hoping they are able to get more cpma shots so I don't have to go elsewhere. They treated my entire litter with great care and they were very nice the entire time!!!

I wanted to pop on here to profoundly thank Dr. Reid and the Route 66 staff for helping me through one of the hardest moments of my life. Absolute care and compassion. The person who wrote before me said it all and so eloquently, so I hope they don't mind that I paste their review again below: This veterinary team is truly exceptional. During one of the hardest emergencies we’ve ever faced, every single person treated us—and our beloved dog—with incredible grace, compassion, and respect. They took the time to guide us through each step, explained everything clearly, and made sure we never felt alone or rushed. Their kindness went far beyond medical care. In our moment of heartbreak, they offered genuine support, patience, and empathy when we needed it most. While we lost our best friend, we will always be grateful for the dignity, love, and care they showed him—and us—until the very end. Thank you for going above and beyond in the moments that matter most. We will never forget your compassion.