Snow Mountain Pet Cemetery & Crematory

Snow Mountain and Rhoda in particular were wonderful. Her attention to detail, compassion and engagement were exemplary. Thank you again for giving us closure to our beloved Sophie after 17 years of companionship and love.

October 25th, still no answer. But interesting enough I encounter 2 ladies cleaning their dog’s graves and spoke to them. It seems that they have the same problem and were being charged monthly for perpetual care, reached out and nothing was done. They decided to stop paying. Let me point out that their dogs passed before ours and it seems that Rhoda decided to charge the full fee for perpetual care. We paid for both dogs in full. We have decided that we will be reporting her to the Better Business Bureau for not honoring her contract. September 15th, no answer to one my many texts. Hi Rhoda, hopefully all is well by you. My husband and I have been calling you, writing to you and no response whatsoever. You did an incredible job when our babies passed. We purchased perpetual care for both graves and we have not received the service we paid for. The above pictures provide you with what we encounter each time we visit. We would appreciate a response, so we understand what we paid for. Thanking you in advance for your prompt attention. Rhoda was very responsive when we went to look at the cemetery. When our pets passed she picked on up at Oradell Hospital and the other pet we drove to the cemetery, even though she offered to pick him up. The price for each grave was reasonable. We were asked if we would like Perpetual Care for the graves for an extra amount. We thought it was a great idea, so we paid extra. One of our pets is gone for a 3 years and the other one for a year. We visit the grave site and there is absolutely no perpetual care… We are cleaning, clearing all growth from our pets graves. We have texted,phoned and emailed Rhoda and HAS NOT returned any of our phone calls etc. Save yourselves money, do not pay extra for perpetual care because you are throwing your money away. 7/21/24 No response to calls, texts etc! Once again we took care of graves! We ❤️ our pets and we couldn’t leave graves with weeds etc. out of respect for our loved ones, family we once again took care of their grave.

If i could give this place 10 stars, I would. Upon contacting Snow Mountain, Rhoda picked up my beloved dog in Bergen county. She was compassionate and patient as we were all distraught. She allowed us to take our time to decide on burial or cremation. This place is up on the Ramapo Mountains with a spiritual, Zen-like feel. Our dog's remains were placed in a beautifully carved, wooden box with a framed paw print and hair in a heart shape Lockette. Rhoda, thank you. RIP beloved LADDIE❤

My Guinea pig passed away a couple of years ago she was a beloved family pet and she meant the world to us. My dad payed for everything and is still paying monthly upkeep for her grave, about a year and a half ago I moved upstate out of my parents house and do to that I haven’t gone to her in a year and half, but today I came back to town and decided to go see her but to my surprise I couldn’t find her. I’ve taken many pictures of her grave and I know exactly what other beloved pets she is buried next to so when I couldn’t find her tombstone I was taken it back. But here is what really got me mad. exactly and I mean exactly were my beautiful girl was buried I come to find a different tombstone of a dog ! I couldn’t believe it so me and my husband stood there looking back at the many pictures I have of her grave to try and map out maybe some how I was wrong but no exactly were she was supposed to be is a dog buried instead. Idk how they managed to put a dog on top of my girl but I am flaming mad. This is not ok my father paid for the funeral and for monthly maintenance for her grave and just like that a dog is buried on top of her ! Do yourself a favor your beloved pets deserve better do not lay your beloved pet to rest here I REPEAT DO NOT USE THIS PLACE, please find somewhere else.

My sweet sweet sweet soul of a pup Ginger (affectionately called Ginni) passed away after 14 wonderful years with us. I knew that I wanted to give her a burial and searched around online. I decided on Snow Mountain and am SO glad that I did. Everything was positive from my first communication with Rhoda through the entire process. Rhoda was timely in her responses when I had questions and was very empathetic to me during this difficult time. They picked my Ginni up from the vet in Bayonne, NJ and held her for a week until I had her service. I had about a 30 minute service for Ginni with a few of my friends. Rhoda presented Ginni beautifully and fulfilled all my requests as far as what to bury her in and how I wanted to see her. I played a song selection, read a beautiful prayer, and ended with a 2nd song selection. We then closed the casket and buried her with each of us pouring a shovel of dirt and I read a closing prayer. I received an ink paw print and a lock of her hair in a heart. The property itself is up in the mountains or as Rhoda says, "a little closer to heaven," and I really enjoyed the ride up. I feel that it is a good place for my dog to rest. The services provided were compassionate and affordable and I would highly recommend this establishment to anyone that has the unfortunate experience of losing a beloved pet.