Kraft-Sussman Funeral & Cremation Services

My dad died in 2021 from Covid. He was in Nevada, and I am in Oregon, so I was very concerned it would be a nightmare to handle (travel bans in place, plus I have an immune condition myself) . They were quick and efficient, and made everything simple, which was extremely appreciated, as I was exhausted, had never been through a death like this, and was the only person to handle the arrangements. They offered aquamation; my father was in the Navy and loved the water, so this was a nice tribute (they made sure to mention his service record in the death certificate as well). This review is late, but I wanted to add it. Thank you for being compassionate and not over-complicating an already difficult situation.

They suck. My loved one was not handled in a timely manner. Not sent where she said she would be for cremation nor in the time frame they said she would be. They communicated great until we paid in full then they were done. A month later and still haven’t gotten the death certificate. Margarita talked to me the whole time but once I let her know I wasn’t happy with the care my sister was being handled with all of a sudden she could only speak to the next of kin. I handled the arrangements from day 1 though.

Laura and the team at Kraft-Sussman were wonderful during my time of need with the passing of my mom. I am grateful for their efficiency and sincerity in taking great care of my mom during the funeral preparations. So many people forget the emotional element. I truly appreciate their professionalism, but more importantly they always remembered the “human” element. I was extremely grateful for the referral of Kraft-Sussman by a dear friend. I felt peace in knowing my mom was being taken care of exactly the way she wanted with dignity and grace.

I and my family felt very comfortable and at home. Every effort was made to make sure our needs were met and that our Beautiful Mother was comfortable, and all our concerns, questions, and religious beliefs were addressed and respected. The thing that I most remember was when my mother who was nonverbal was being given her pain meds and she squeezed the hand of the male nurse that was giving her the shot and he stopped what he was doing to smile at her and squeeze and pat her hand back. I almost started to cry at the compassion I just witnessed and knew she was being taken care of in the best possible way with such caring and respect. Thank you so much Kraft-Sussman for your excellent staff. Respectfully Angela Maas Mother Corallee Kyle

Thank you to all the staff, especially, Jasmin for helping us through everything that we needed for my Mom’s memorial service, 9/27/21. I couldn’t think of anything that went wrong. Everyone was very professional, the funeral home was very clean and we all feel comfortable throughout our stay. They are very accommodating and easy to work with. There was no hassle with the choices we made, and they helped us with all the paperwork that we needed. Thank you Kraft Sussman for helping us through this time. We are so grateful.