Trusted Journey Pet Memorial Services - Byron Center

I had a very unfortunate experience with Trusted Memorial. My cat passed earlier this year. I went to pick up my kitty’s remains and her paw print and when the gal opened the box with the paw print, it was a large dog’s paw print instead of a cat’s. In the moment, I was mortified. I understand that accidents happen, but it does seem like any kind of double check in the process could have prevented this. And of course it just sucks in general to be the one it happened to. Unfortunately, my kitty’s paw print was sent to another home and while they have the contact information of that family, they cannot force them to exchange the paw print, which means I’ll likely never get my paw print memorabilia. I’m giving 2 stars because Trusted Memorial did all that was within their control to rectify the issue. They owned their mistake and took full responsibility. They issued me a full refund and gifted me a gold chain in memory of my kitty. However, unfortunately, money nor gifts is able to replace the lost opportunity of having the paw print. I know the chances of this happening are slim, so all in all, my experience with them was a good one. But I do think it’s worth reviewing so it’s known that mistakes happen and in a field like this one, proper double-checks should have taken place. Thank you, Trusted Memorial, for doing all that you could to help make up for this mistake. I hope processes are improved in the future to avoid this happening to someone else.

Unfortunately, recently, we've had to use trusted journey services when we lost one of our Fur babies after losing her we were probably in one of the hardest states that we've ever been in. But promptly received an email from trusted journey, guiding us on the next steps to take care of our little one. Within a few hours, everything had been ordered urn picked out cremation. And everything else in between I know some people complain about pricing, but that is just something that comes as time goes on. I didn't care what it would cost. I wanted my little girl home after Submitting my request, I received a few emails, updating us and how things were moving along and progressing every step of the way we were kept informed. And I can't say how much that meant to us not only was our little girl home that very same week. She came home early and that meant the world to us. I cannot thank all of the staff that helped our little girl Buttercup on her journey and brought her home where she belongs. Thank you. Everybody and I highly recommend if you are in the unfortunate place of needing cremation services to come here. To trusted a journey

I recently had two ferrets, who died around 3 months of each other, cremated at this facility, and my experience was nothing short of infuriating. They were both the same size and weight, they were brothers their weight was at most a couple grams different when they were alive, if anything the ferret that had less ashes was slightly heavier. The ashes from one ferret came back at 86 grams, which I thought seemed like a lot for a 3-pound ferret but didn't want to think about it being the wrong ashes. However, the other, and most recent ferret's ashes weighed only 24 grams. To make matters worse, the ashes of the ferret that weighed 24 grams were not sealed properly. Also, both ashes were ground completely differently. One very finely ground and the other very chunky and coarse. Everyone I spoke to, including the front desk lady, confirmed that such a drastic difference in ash weight isn't normal. Yet, the manager tried to brush it off as a "bone density" issue. This explanation is both insulting and unacceptable. The lack of consistency and proper handling is appalling. I trusted this crematorium to handle my pets with care and dignity, but they failed miserably. If you value transparency and respect for your pet's remains, I strongly advise you to look elsewhere. This place clearly doesn't uphold the standards it should. Also, the foot prints from each ferret were very different in quality.

We had an exceptional experience with Trusted Journey when we recently had our cat, Claire, cremated. The process started with filling out the basic form at the emergency vet when we had her euthanized. The communication process was seamless between the ER vet and Trusted Journey, where we promptly received the email request to provide our cremation wishes. To save time and hassle, we also used Trusted Journey to order the urn and nameplate rather than go through a third party. EVERYTHING was above our expectations! Beautiful urn (including the packaging!), beautiful paw print, prompt service and communication, and friendly staff when we picked up her ashes. We were hesitant when we found out Sleepy Hollow is now run by Trusted Journey, but we are so pleased and couldn't have asked for a better experience. Thank you!

Boy o boy it’s taken me about a week to write this. I was recently there with baby. And I had not the best experience. I’m already grieving the loss of my baby and had a previous bad experience with trusted journey. But against better judgement went back. I walk in and was greeted by a woman with short brown hair who seemed very uptight. She proceeded to be extremely rude to me. Then she stormed into the back and spoke so rude about me to other people very loudly. It was VERY unprofessional. I’m grieving I miss my baby I’m just not doing okay and then I get met with this.. thankfully another young woman with red hair came out to help me and she was very compassionate and helped me finish the process. I WOULD NOT recommend trusted journey to anyone who especially if they are looking for compassion and comfort during the time of loosing their loved one. I have had some time to come to terms with what happened and I’m okay now. And no longer want to speak on this topic but I felt it in my heart to let the public know. Thank you -a grieving pet parent.