Charm City Pet Crematory

Compassionate, Fast, and Truly Caring Service When my bunny Pretzel passed away, Zoey at Charm City Pet Crematory responded right away and showed the kind of compassion you rarely see. She followed up immediately and treated Pretzel with true care and respect. The turnaround time was fast, and everything was handled so thoughtfully. It’s rare to find someone who combines professionalism with such heart — Zoey truly does. I’m so grateful for how she helped me through one of the hardest moments.

We lost our sweet GSD Riley on 10-1-25. We turned to Zoey to do the cremation of our baby girl. Turn around time was quick, we had our Riley back home the next day. Zoey is a very compassionate human being that loves animals. We will not trust anyone else besides Zoey to cremate any of our pets in the future. My family highly recommends Charm City Pet Crematory.

My soul dog, Ed, passed away suddenly on January 27, 2025. As one of the victims in the LCPF (I can’t bring myself to put their name in this review), Ed wasn’t found until April 16, 2025. Zoey is a selfless human being who did the right thing by my baby. Now he’s truly home and I couldn’t be more grateful. And the urn is a perfect choice for him. Thank you so much Zoey for all that you have done, and continue to do!

I was devastated when I lost my sweet kitty and Zoey was so sweet and helpful when I reach out to her. They got me in that same day and they treated me and my girl with so much kindness and compassion, I can’t thank her enough for letting me talk about my baby and tell her about how silly and wonderful she was. They are lovely people and I highly recommend them to anyone looking to get their fur babies cremated.

If i could leave less stars i would this woman zoey has no compassion or empatgy for anyone but herself. My rubble passed away suddenly on 8/15/25 i contacted them and was able to drop him off at the crematory on saturday at 10:30. I was told tuesday or wednesday tried contacted her all day wednesday to see what time to pick up. She kept ignoring my calls. I physically had to go there to find out where he was. And come to find out he was finished on monday. !!!!!!! Do not use this company.