Tranquil Waters was founded to provide an aftercare experience honoring the family members entrusted to our care in an environmentally responsible manner. Our team has years of experience in caring for you and your beloved pets.
I wish I could give Tranquil Waters 100 stars. From the moment I called to make an appointment to the time we picked up our sweet pup, the staff at Tranquil Waters were so unbelievably kind and compassionate. I’ve never felt so at ease and comforted during such an unexpected, sad, and emotional time. Thank you all so much for being a source of peace and calm in our moment of grief. You are truly the best.
My Ferret passed away this year, I have been in contact with them from a couple of months. They were so patient and helpful when it came to getting her there and information. I just got her yesterday and I'm thankful she's finally cremated. I would recommend using going through them when it comes to your animal
I don't want to rate this company with stars; I just want to share what my experience was. And in this same vein, I wanted to wait a bit before I wrote about this because I needed to get my grief under control as well as my disbelief and anger. The story: I wanted her canine tooth. I have my first and second dog’s canine; not having hers would make me feel as though she was excluded. At first, obtaining her canine was not a problem. I even received an email from them stating, and it is quoted “[The doctor] also mentioned that you would like us to save Maggie's canine teeth, which we can absolutely do for you.” However, once I mentioned that I did not want her ashes (aka Deluxe Package), suddenly I could no longer have her tooth either. When the owner called, the conversation was quite heated. I was out of my mind with grief and she wanted to explain why I could no longer have her tooth. I didn’t care what her explanation was, to be honest, because they STATED “we can absolutely do that for you”…so what had changed? The price paid? When she yelled at me that I seem to be making this about money, I agreed, because the only thing that HAD changed was the price being paid. She made some other random statement that even if I did get her tooth, it might not even be hers. (???) She then called me nasty, twice, refused service and instructed me to PICK UP HER BODY! So I did. I drove for hours that day, in a daze, shocked, dismayed, my eyes nearly swollen shut from crying and completely lost. What am I going to do with her body? This was one of the most traumatic experiences I think I’ve ever had during one of the worst DAYS of my life. And this nightmare was brought on by a woman who owns a company that should completely embellish and revel in compassion. No excuses! Because when people are full of grief, they are also not completely “there” and anyone with an ounce of empathy would know this. Maybe this is what she can internalize to be better. Unfortunately, empathy is not a learned trait. I did take her to my vet, who were horrified and then extraordinarily kind; I also got one last chance to hold her, kiss her face and tell her how much I loved her and the beautiful light she brought in to our lives. I am so, SO glad all 12 of her reviews were 5 stars; because, NO one, in this situation, should experience anything less. No one...
They are very kind and run a wonderful business. Prices might be the best in the area and it's a more environmentally friendly option too. We're very glad we chose Tranquil Waters during this sad time in our lives, they did everything right to make it as nice as possible.
They were so kind to my mother any time she call to see when we could bring are boy home . Their presentation was so respectful and beautiful . I will be forever grateful for the time they took to give us these amazing memorial pieces . They so how manage to capture his personality in His cement paw print by it not being completely center because he was stubborn like that