A. Hamilton Platinum Funeral Service

A. Hamilton Platinum Funeral Services is top tier. The employees are so professional compassionate and caring! The owner A. Hamilton is amazing, caring, hilarious and genuine. It was definitely a pleasure working with A. Hamilton funeral services. I would highly recommend their services to everyone!

June 2024: 2⭐: I would not recommend this location and this service. I tried on several instances to call and get answers. This service failed to communicate at a time that it was extremely necessary. My calls just went unanswered. My email and verbal requests went unfilled as well. The representative from the insurance company advised that they called several times and was unable to reach someone who could help with questions to settle the insurance claim. I hired this funeral service after getting a family referral from the area to this business. My initial impression was that the business did a good job getting me connected to a funeral home that could get my family member out of the house after death in home hospice in the middle of the night and out of state. The initial funeral home refused to move my family member to the out of state (Hamilton Funeral Service) without additional paperwork and payment arrangement. Hamilton Funeral Service apparently didn't make arrangements nor communicate a plan of action to move my family member. This failure caused the need to drive to the funeral home service, complete additional paperwork, render complete payment for their service before they would move my family member. The next problem occurred when Hamilton Funeral Service failed to further coordinate with this company to complete paperwork and move my family member across country in a timely fashion. Hamilton Funeral Service advised me that I would get a callback which never happened from the initial service. The next issues occurred when Hamilton Funeral Service failed to call and coordinate my family member shipping and movement to their facility. I was advised that I would get a call from the funeral director which never happened. I was advised that after submitting the obituary information, all of the information would be put on the Hamilton Funeral Service website which was never done. Hamilton Funeral Service failed to coordinate a time for the church service burial of my family member. Hamilton Funeral Service contacted my family on day of the funeral to advise they could not bury my family member after the graveside service. My family member wasn't buried until several days later. My family member arrived at the airport and was moved to Hamilton Funeral Service. Neither the sending nor receiving funeral service advised me that my family member had arrived in the State of Louisiana nor at the funeral home destination after my family member was held in limbo for almost two weeks. I went to Hamilton Funeral Service to sign paperwork and render payment for funeral services. After reviewing the paperwork, it seems that there was a few duplicative charges that were on the invoice. This funeral service was used in lieu of another funeral service that had been recently used by several other family members who received more reasonable rates from the other local funeral services provider for a full service burial.

Mr. Andre is the best!! I They loved everything and I screaming A Hamilton Platinum Funeral service always there for me!!!!! He let me honor my mother in the best way! And for that I want to say thank you. For the easiest process ever.

It has been put on my heart to leave this review for a while, I prayed about it and I think it's the right thing to do in hopes that nobody else has to experience what me and my family has. We were referred to the funeral home by a friend. At first the gentleman was really nice ( as we thought ) until he got our money. He told me it wouldn't take long at all for him to get me and my aunt a copy of the death certificate ( maybe a week or so ). Never heard from him again. We called and called for months, left voicemails, ect... no communication or call back. I looked online and seen this his happened to others as well. I just want to make it known to others on what to expect or what we experienced while using this service. It also makes me wonder do we really have my grandmother correct ashes or not. Not saying that it's not her, but it do cast doubt on rather I really have her actual ashes when dealing with a company who operates in this manner. When having a buisness or a service, it's very important to communicate with your client and remain professional, especially when a family is in a vulnerable moment. I'm not the type to write a review to hurt a buisness, but in hopes to make them better or inform others of my personal experience with the service. Hope this helps someone when making a decision on rather to use this service or not.... update.. I'm replying back to the reply you left on my initial review. I have no reason to lie or make up anything. It doesn't benefit me one bit. You called me a liar and want the name of my loved one, it was M. Ross and it was in October of 2024, now i guess i made that up too? . And once again, yes I did pray about it before I left a review and now you trying to twist things up like im lying, thats not cool. I know what i was told and what occurred, but im not here to go back and fourth. May God bless you. We all can use improvement, learn from it and make the adequate corrections. It happened, it's over and I have moved on. My aunt can attest to this as well. Once again may God bless.

They went above and beyond for our family, my Daddo was well taken care of. Thanks to the entire staff of A Hamilton platinum funeral home we appreciate you guys ❤️❤️❤️