Pet Heaven

Frank has always helped us with the loss of our pets & memorializing them in such a respectful way. There are many options to choose from but we always get paw prints in clay & keep a tuff of hair along with the cremated remains in a redwood urn. From the time we call for pick-up, we get our animals remains & momentos by the end of the week. We have used him for almost a decade & never paid over $100. We will continue using him & recommend him to any & all!

I received my beloved Lula's ashes today. The emergency vet I took her to uses the services of Pet Heaven, Inc. and I have zero complaints. The vet office told me five weeks for the return of her ashes and it was just shy of that. I was given the choice to take her home and use a cremation service of my choice or simply take her home to bury. I opted to have the vets office send her off for cremation. The box is beautiful, it's simple but nice. The handwriting on the sticker is very nice and legible - nothing extraordinary or fancy. It does have their business name (very small) on the lower part of the sticker but I don't mind that. I'm not sure why some take issue with their business name on the sticker. Thank you, Pet Heaven, Inc. for your service.

The most unprofessional, heartless man runs this place. If you get your dog cremated through any Noah's animal hospital your pet is sent here. I called for 2 months to finally get confirmation they lost my dog Bill's ashes. Tim (the owner) did not care and said "I burn 400 dogs a day idk where your dog is" I have never experienced heartache like this before. DO NOT USE THIS COMPANY YOU MAY NOT GET YOUR PET BACK! I have no peace with the loss of My dog thanks to this "compnay"

I just wanted to start out by saying Frank was amazing! He was very sensitive to the loss of my cat’s litter! He was very sensitive with the way he worded things and was very delicate to the hard situation for me and was very reassuring! I got the ashes back in less than a week, but also be mindful times may vary depending on pet, that was just my personal experience! It was very affordable and the urn was simple but very good quality and the wood used was very beautiful! Frank was very attentive to my needs and went over everything thoroughly! He answered all of my questions and was great at communicating! I wish I could honestly give this more than 5 stars! I did want to address something I saw mentioned in the other reviews about the urn and “plastic lid”. It is not actually a lid, it is the plug and bottom of the urn. Which, regardless in my opinion is still nice! I’m very happy with the customer service and the urn and he has helped make this hard time a little easier! In the unfortunate event of any of my other pets passing I will definitely be going through this company again! Highly satisfied and highly recommend.

Same issue as other reviewer. Urn was a cheap wood box with paper secured on top with pets name hand written and card stating cremated with respect June 4 and then their company name and address. I paid for a woman she couldn't afford to do this herself and apparently emergency vet uses this company. I have pets cremated by Pet Angels and Pet Rest and for same amount of money got hand carved boxes with metal name plates, pet angels put ashes inside a velvet bag that is monogrammed my pet angel for ashes in open lid box and all 3 returned ashes with paw prints in plaster as well. So DO NOT USE THIS COMPANY. Over charging and now not even sure since it took almost a month to get remains back that cat was cremated alone with no other animals.