Oʻahu Mortuary

REVIEW OF OAHU MORTUARY: Disappointing Experience with Raymond T., Senior Funeral Director/Arranger (August 2025) In August 2025, we worked with Raymond T., Senior Funeral Director at Oahu Mortuary, to arrange my father’s service. While he completed the basic tasks, there was a clear lack of care and attention to detail throughout the process. During our meeting, he didn’t take the time to properly review the documents with us. He simply pointed out where my mother should sign, without walking through what she was signing. We trusted that everything was in order — it wasn’t. Despite knowing my father was a veteran and arranging for his burial at the veterans cemetery, Raymond incorrectly marked “No” on the form asking about military service. This mistake caused complications and additional costs, like having to pay for extra death certificates. When we brought it up, he didn’t acknowledge the error or take responsibility. On top of that, the obituary he prepared was incomplete — it was short, lacked important personal details, and didn’t even include my father’s place of birth. Losing a loved one is hard enough. Families should be able to rely on funeral professionals to handle these moments with care and respect. That was not our experience.

One of the oldest but certainly the most important of cemeteries of Hawaii dating to 1844. The most visited gravesite..? Joseph Campbell-mythologist, scholar, writer!! The 2nd most..? Alexander J Cartwright -founder of modern baseball!

I cannot recommend this company enough. First, there's a genuine caring and kindness from the people who work here that is very sincere. I received more understanding from them than people I've known for decades. Their Aloha spirit actually helped my healing. It seems like a family here, and not a company. Second, they helped me in every way possible when my father passed in 2014 and my best friend in 2024. Lucy and Bryce went the extra mile. They are not pushy with sales, yet they have the best prices on Oahu for cremation. Thirdly, this is a beautiful, peaceful, clean location in lush, green Nuuanu with a little stream running through, but close to downtown. May Akua's aloha heal your heart.

Disappointing is all I can say of my experience with Oahu Mortuary this time around. Prior to my Moms passing in late December, our family had used "Ultamate Cremations," a sister company of Oahu Mortuary on four separate occasions. They were great. Now that they are no longer operating we figured that Oahu would be just as good. Boy were we wrong. To begin with I had a very difficult time communicating with anyone at the office by phone. I had to call three separate times leaving messages each time and on separate days, with the gal who answers the phone to have someone call me back to discuss some important matters. They never did call back forcing me to phone a forth time only to get an attitude from the staff. The staff was belittling and passive aggressive making my concerns seem like they were trivial and without concern. Never once did they apologize for the lack of care, communication, or concern. They offered no assistance to help resolve their misscommings or resolve my concerns. They continued to be flippent and unruly. Secondly when I went to pick up my Mother's remains, they were unable to locate them for over 40 minutes. They were apparently in the little room to the right of the desk, when standing facing the desk in the trailer they use as an office. The reception lady who was suppose to present my Mom kept going into the room spending about 10 minutes in there, then she would come out check the computer or talk to someone in one of the other offices, only to dissapear back into the little room, repeating this over and over again. Finally after several tries she was able to fetch my Mom's remains, which did not even have a name tag, only a paper attached with a rubber band. Lastly and the icing on the cake was the lack of communication when obtaining my Mom's death certificates. During our initial meeting with the staff we ordered and paid for 20 certificates to be mailed to our home, giving them the address to the home. After 3 months -- 14 weeks we still had not received our death certificates, that began a whole crisis of multiple phone calls again. They finally told me that they had the death certificates physically there at the office. When I asked why they have not sent them they told me that I would have to pay some 40 dollars more to have them sent to me. The person then told me that they would not or could not send them until Friday, as Friday is the only day they do mailing. What kind of business only drops off and receives mail on a Friday. They also could not answer to why they never phoned any of us that the certificates were available for pickup. Dissapoining is all I can say about these guys. Their previous reputation is not up to their prior standards. Their rudness and snippet unprofessional attitude needs to be corrected. I have not given any names of the employees out of respect that I have about my own standards, but I will surly not be using Oahu Mortuary for any reason in the future. Hope this helps folks make a decision when selecting a Mortuary for their loved ones.

My first experience with Oahu Mortuary was over the phone. When I called to inquire of their service due to the passing of my father, the staff were very kind and considerate. Everyone I spoke with offered their condolences and was very sincere. We meet with Deenie the Funeral Director who was very sincere and caring to myself and my family. She made the experience more bearable, especially since losing my father was already a hard experience. Deenie and the other office staff were great to deal with. Thank you all for making it a little bit easier for me and my family as we dealt with the loss of our beloved husband, father, father-in law, grand-father.