Hawaiian Memorial Park Cemetery & Funeral Services

Everyone was very professional, helpful and compassionate. Great follow through and strong communication. They even shared a picture of my mom’s burial site. They made the transition smooth as I was making the arrangements from San Jose, California. My sincere gratitude to all of you. Thank you for your partnership in fulfilling my mom’s wishes to come back home. Mahalo, Abraham & Jardin Family ( Jane Juliana Moreno- Torres)

We were visiting due to my friend's classmate who is buried here. Being from Maui but with fam on Oahu, I phoned my mom to ask if any loved ones were buried here. She confirmed that my grandparents on my dad's side (both of whom passed long before I was born) were here. Perfect! But how to find them? After locating my friend's classmate, I headed to the park's office. A super friendly and knowledgeable lady (sorry, I didn't get her name) assisted me and in 10 minutes time, their location was found. She was even nice enough to offer someone's personal assistance to show me the site which I declined. Thanks, aunty! The directions and signage were so good that I easily found them. Sadly, I didn't have any flowers to put in their empty vases this time, but I will definitely return. It was a chicken skin moment "meeting" them for the first time, as they are the roots of my Hawaiian & Chinese ancestry. THE CEMETERY: It's big, with great ocean and mountain views, the prettiest of any cemetery I've been to. I noticed a dedicated section for police officers too. The grounds were maintained and everything was lush due to the area's natural rain fall. There are several vehicular roads that wind through, making for easy access. OVERALL: Far from what the rest of the world offers, but one of the nicest in the 808!

Hawaiian Memorial Staff Was On Point They Did Everything That We Asked So Beautifully It Was An Amazing Experience Meeting With Maggie She Also Accompanied Us At The Burial Site And Made Sure Everything Was Done The Way We Expected Mahalo So Much To The Staff At Hawaiian Memorial For Having Our Little Brother Join Our Mom At There Final Resting Place “ALOHA”

My experience at Hawaiian Memorial Park had far surpassed what I anticipated. The calm professional help with my decisions by their counselor, Elsie, enabled me to understand that my plan is the best for me. I can feel confident that my family will also.

We are very disappointed with how long it is taking for my mother's memory vase to be made. We paid ($1000+) for her vase at the end of April and we were originally told that it would take 3-4 months to get. It is now October and we are still using a small temporary plastic vase for my mother's grave. In mid-July, I called for an update on the order and that's when Maggie realized that I needed to sign another form for the order. They failed to send that form to me and I had to sign it late, by no fault of mine. Maggie was apologetic and said she would put a note to rush-order it because of her failure to send me that final form and she said she would call back in August to update me. Towards the end of August, I had to call them back because I never received a call back from Maggie. She then tells me the ETA is now end of September. On Sep 24, I call and Maggie says she'll call back the next day after she contacts someone else about it. Again, no call back the next day (Sep 26), so today (Oct. 1) I decide to call again. Maggie tells me that they don't have the vase yet and tells me that memory vases can take around 6 months or more. That is not what she originally told us back in April. I then reminded her that it was them who sent that final form late and asked if that could be why its taking so long. She said that it can be a factor. I've told her we've been patient enough and she apologizes and says that she'll call me back when they have it. Poor communication and unfulfilled promises have made this a terrible experience. I would not recommend them, please find another business when looking to order your loved one's memory vase.