Paws, Whiskers & Wags, Your Pet Crematory

This is my sweet baby Oreo who went to heaven yesterday with the help of Dr. Arp at home. He suffered from stomatitis for years. Went through dental extraction, injections of multiple medications every 3 or 4 months, infinite visits to vets, and finally diagnosed with lymphoma in November. I am devastated. The suffering that he endured was unbelievable! I am here to warn you about trusting cremation businesses. Unless you see the whole process do not believe in anyone. No matter what your Vet tells you, no matter what their websites claim, no matter what the reviews state. Please read! It is a scam. It is a huge business and there's a lot of money in it. I just went through it today with Paws Whiskers and Wags in Decatur, Georgia. They claim a lot of things, pet tracker, window to view the private cremation. Lies, all lies! My beautiful baby Oreo died yesterday. I took him myself because 18 years ago the founder of the place, Christine, used to care and she helped me herself with my baby Pug Jordana. They used to have one big oven facing the window and you could see the whole process in private. The tracker used to be placed on one of the paws. Today, it is a much bigger business with 4 locations. Christine is only listed as a cofounder. She is nowhere to be found, lots of employees that seem to be nice and compassionate, but in reality all they do is lie and act. There is a window, but it is covered with a cloth on the other side of the door, and they have multiple ovens facing the side. They showed me that Oreo (placed in a cardboard box) was put in one of the openings of the oven, they threw the tracker inside the same opening, but not in the box, not attached to him. Then, they told me I couldn't see anything else because of the privacy of other "pets" they were processing at the same time. There was nobody else there. I paid for the private cremation with viewing. I asked to speak with the Supervisor or Manager, nothing was done. I showed Allison their website, in 2 places they claim that they are the only pet crematory in the area, where you can see the process in private from the window in person. All she said was sorry for the misunderstanding! Really? In less than 1 hour and half I was given some cool ashes. My heart knows that's NOT my Oreo. Christine's business got too big. She owns a huge funeral, burial, cremation company in Cobb county with 3 locations. Too big to care for one kitty mother who is going through hell. My baby deserved better! He had lymphoma and was put down yesterday. Unless you see everything, do NOT trust anybody! Rest in peace my beautiful angel, warrior, and companion of 8 years! Mommy loves you with all her heart! I am sorry I couldn't save you! Fly high my sweetheart! 💔😭🙏🌈😿

I'm extremely grateful to Paws, Whiskers & Wags for outstanding service. After 14 years, my baby passed in his sleep and we reached out over the weekend. The staff was extremely gentle and kind over the phone and in person. We received his ashes back within the same day & got a nice urn. Dealing with such an unexpected loss was difficult, but everyone here helped make this process as smooth as possible. Even down to sending a postcard expressing condolences shortly after. I believe it was Paul and Stephanie that helped me in person, but not 100% sure on the names. Either way, I'm thankful that this was a seamless process.

I lost my 14 year old malchi Bransen on halloween. After hours of research and phone calls I came across Paws, Whiskers & Wags. I called and spoke to a very kind gentleman who informed me of the process and let me know i could come in whenever I was ready. Once I got there the young lady at the front desk greeted me and helped me carry my best friend inside, she walked me through the process and helped with decisions regarding urns and memorabilia. She was kind, professional and relatable. She made the process easy, quick and was just so kind and caring. I got my baby back in less than 3 days and the clay print and lock of hair are beautiful. Thank you so much PW&W for taking such gentle care of my best friend and for making the worst day in 14 years a little easier on an old woman's heart. I would highly recommend and if I could give 10 stars I would. Thank you again PW&W.

My sweet baby passed away in the evening. I called their 24hr number and spoke to the most gentle and caring person by the name of Paul. He spent a good 40mins with me on the phone talking about his own loss of a very close pet named Lucy--very compassionate. When it came time, I was taken care of by Allison who was also very understanding. While the pain inside was excruciating, Paul honestly grounded me and it helped have a kind person, Allison, handle the worse day of my life.

It is a huge scam. They take advantage of people's feelings for their loved ones in their worst day of their lives: when they die. I just went through it on Saturday with Paws Whiskers and Wags in Decatur, Georgia. They claim a lot of things, pet tracker, window to view the private cremation. Lies, all lies! My beautiful baby Oreo died on Friday, 12/02/2025. I took him to this place myself because 18 years ago the founder of the place, Christine, used to care and she helped me herself with my baby Pug Jordana. They used to have one big oven facing the window and you could see the whole process in private. The tracker used to be placed on one of the paws. Today, it is a much bigger business with 5 locations. Christine is only listed as a cofounder. She is nowhere to be found, lots of employees that seem to be nice and compassionate, but in reality all they do is lie and act from the minute you call and get a "Client Relations" person who just tells you what you want to hear, not the truth. Mine was Adonus Fitzpatrick. I spoke with him several times on the phone last week and he assured me I could view the cremation in full from the window. There sure is a window, but it is covered with a cloth on the other side of the door, and they have multiple ovens facing the side. They showed me that Oreo (placed in a cardboard box) was put in one of the openings of the oven, they threw the tracker inside the same opening, but not in the box, not attached to him. Then, they told me I couldn't see anything else because of the privacy of other "pets" they were processing at the same time. There was nobody else there. I paid for the private cremation with viewing. I asked to speak with the Supervisor or Manager, nothing was done, even though Shannon Smith, the Team Lead was there and heard me speaking with Allison several times. I showed Allison their website, in 2 places they claim that they are the only pet crematory in the area, where you can see the process in private from the window in person. All she said was sorry for the misunderstanding! Really? In less than 1 hour and half I was given some cool ashes. My heart knows that's NOT my Oreo. Christine's business got too big. She owns a huge funeral, burial, cremation company in Cobb county with 3 locations. Too big to care for one kitty mother who is going through hell. My baby deserved better! He had lymphoma and I had to stop his suffering on Friday. There is no 100% transparency in Paws Whiskers and Wags as they claim on their website and as you can hear Christine say in a You Tube video from 4 years ago. All lies. They probably didn't even cremated him on Saturday and I got God knows whose ashes. Horrible, despicable manner to run a business on the worst day of someone's life when they are mourning the death of a loved one! Unless you are able to see everything, do NOT TRUST them!