Simply Cremation

My experience with this company started off very positively. They were kind, compassionate, and seemed to go above and beyond my expectations when it came to handling the cremation of my husband. Unfortunately, things took a sharp turn for the worse. While preparing to leave town, I was told that Ronda would call me back to coordinate the delivery of the death certificate. She never called as promised, so I followed up myself. I was understanding—things come up. She was aware that I was working until 5 p.m. each day and would be leaving Colorado Springs the following Saturday, as I was only in town to handle arrangements for my estranged husband’s unexpected passing. When she finally returned my call—during work hours on Friday—she immediately began pressuring me for a payment date. I explained, repeatedly, that I needed the death certificate to access any funds in order to pay for the cremation. This was a sudden death, and I wasn’t financially prepared. I had to repeat this information six or seven times before it seemed to register. Eventually, they agreed to mail a copy of the death certificate. However, the one they sent was not the final version—it lacked the cause of death and was therefore not usable for legal purposes. It was sent via certified mail but was mistakenly delivered to a neighbor. The tracking system falsely noted that I had personally signed for it, even though I had not. After that, the harassing phone calls began. They accused me of lying about not having received the certificate, even though I had to track it down myself. I was then subjected to aggressive, unprofessional calls from a woman, Jeran, who spoke over me and treated me as though I were being evasive or dishonest—more like a debt collector than someone working in funeral services. My sons, who were already reeling from the sudden loss of their 51-year-old father, overheard her speaking to me in a cruel, degrading tone that no grieving person should ever have to endure. It felt like she took pleasure in adding to our distress. This woman’s behavior turned an already devastating situation into something far worse. I would never recommend this business to anyone I care about. After at least three separate attempts, I was finally able to make payment. I will be filing formal complaints with both the Colorado Office of Funeral and Mortuary Science Services and the Colorado Attorney General’s office. This is not about receiving a refund. It’s about holding people accountable for abusive and harassing behavior directed at vulnerable, grieving families. No business operating in such a sensitive and emotional space should be allowed to treat people this way.

Excellent place, genuine caring people. Price was very fair. I am very selective about the companies I will do business with. Yes, price is important, but for me, the quality of interactions through all levels of employees is a solid indication of good, humble, caring, leadership. I think this is a mom and pop style place, but even if it isn't, the fact that it feels that way speaks volumes. Thank you for helping my family.

My family is very thankful for this compassionately operated crematorium. Everyone we interacted with was kind and helpful. We highly recommend them.

I just wanted to thank simply cremation for taking care of my Mom. I'm an only child and they had been super helpful. Justin was kind enough to put my Mom's Ashes into the urn for me. I can tell he is really respectful and cares about the work he does. He validated my feelings and spent time with me today even though i know he was running late. I never once felt rushed. Thank you all for making this a peaceful journey. You can tell that they are an honest company even my moms life insurance, and hospice team recommended them. I would 100% trust your loved ones with this team.

They shipped my mother's ashes to the wrong person. They lied to us for months and then stopped answering our calls altogether. We never got her back. The owner is a bully and threatens anyone who shares their experience with legal action. There is a clause in the contract they give us that dtsted any disputes with their company will result in a maximum award of $1,200. We didn't even get that, regardless of the fact that they clearly breached the contract. If you don't care what happens after the cremation and have no intentions of picking up the remains, I recommend this place. I will certainly update this review with verbatim responses should they have the audacity to contact me regarding my review.